Shipping & returns

SHIPPING TIMES

Orders will generally be shipped in 7-10 business days. Please allow extra time during sale periods. Public holidays and weekends are not included in this timeframe. Normal processing times apply to Express Post shipping options.

We offer standard or express shipping, standard is $9 and express is $12. If you spend over $100 then you will qualify for free standard shipping within Australia only.

RETURNS

If, for any reason, you are not happy with our products purchased online, JHapparell is happy to discuss these details further with you in regards to the exchange of an item or credit note, providing the product is undamaged and in its original condition. It is the customers responsibility to pay all freight charges to return the item, unless goods are deemed faulty.

All return enquiries are to be made within 7 days of delivery. Any enquiries after this date will not be accepted (unless delays have occurred with postage & handling)

Please email jhapparell@outlook.com for all issues regarding the return of items